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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A popup will show up. It contains exhaustive info about all the operations that you can perform on the given page. Each pop-up menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of instructional videos illustrating how to work with our Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you need, have a glance at our comprehensive Frequently Asked Questions database, which covers questions asked by real users and offers real solutions. We regulary update our Frequently Asked Questions section with new questions & answers so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, we have a excellent team of customer support engineers available 24x7 and ready to assist you with any issue. Each trouble ticket you submit will be answered in less than 60 minutes (the average response time being only 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 328860

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com